What a disappointment Luminox (wristwatch.com)! Part II

Well, lets just chalk one up for experience, wristwatch.com wrote back in a very (blunt, not even a ‘Dear Valued Customer’) short email, that they were willing to reimburse back 10% of the retail price. Without much of a thought I wrote back saying that I would preferred to exchange for the same watch.

After having time to read their exchange policy, it was clear that I shall have to pay for the shipping, to payout another 45 US$ was just too much to swallow (as I was already in a foul mood), I had decided to write back before they had a chance to reply, that I’ve changed my mind and will accept their offer (also additionally there were some polite comments on how unprofessional it was to send out a product without ‘Quality Control’), I am still waiting for their reply.

 

At the end of the day I can probably change the faulty parts under Luminox International warranty (just more hassle on my part).

There is no need to blow this out of proportion, just another poor choice in life, like buying a Harmonica or a plastic hammer for a two year old :) so here are my thoughts.

 

1. Was this defected watch sold ‘knowingly’ at a special discounted price from Luminox to Wristwatch.com? Because the defects were so plain to see, it is so clear that Luminox is very proud of their Luminox Light Technology (LLT), the so called ‘Always Visible’… Come on, how can you release a watch that is ‘Always ‘NOT’ Visible’. If this is true then they are both ‘knowingly’ cheating their customers, as the watch was advertised as ‘new’.
    
2. If this was done unknowingly then how can Luminox release this watch to Wristwatch.com? And more importantly didn’t Wristwatch.com checked the watch when they received it from Luminox? Where is the QC from both parties? What kind of a process is this? Is Luminox / wristwatch.com a mama & papa amateur operation?
    
3. Didn’t Wristwatch.com spend two minutes looking at the watch before shipping to their customers? There is such a lack in their daily operation, it is so hard to believe that anyone can run a business like this.

Like I said, this isn’t the end of the world, realistically it is far from it; just feel like being cheated and a whole lot of disappointment, that is all :)

What a disappointment Luminox (wristwatch.com)!

Was surfing on Amazon and came across Luminox 3151, as I was on the market for a new watch, it was the perfect timing (no pun intended). The price was not that cheaper than at ‘retail’ in the department store, but as I have not used Amazon in a very long time… it was simply the wrong decision.

The watch came today (from wristwatch.com / watchzone.com), it was faultless at first, then after a few hours I’d noticed that the second hand looks a bit strange, simply there is a short hair size strip of metal protruding from the base of the second hand, perhaps the second hand was not properly pressed (cut) at the manufacturing stage, but how on earth did this get through the QC?

More importantly, the world famous ‘self-powered illumination Luminox Light Technology (LLT)’ isn’t working on the bezel of the unit I have in my hand :( 

Wow, what a bad experience this is turning out to be… anyway, I have already used Amazon email system to send a message back to the seller, I fully understand that being an overseas purchaser, most rights have gone straight down the loo… lets see what they can do to help :)