Dear Matt and Mar,
I have decided to write more about what I am up to at the office, don’t want you to think it was all fun and games, haa haa haa.
A few weeks ago I was upcountry in Ubon province, the task was to look at the latest retail strategy, to understand it and see how it can be applied to the latest project we are doing, I can not say more than that :-)
I was kind of involve with what you are seeing from the very beginning, when I say involve, I should have said I was more like an observer, haa haa haa. So I was aware of its development, and I must say full marks to the team who had handled this project, with the amount of time given and the pressure from all sides (not to mention all of the other constraints), it was done rather well.
Good news is, this shop model would be almost perfect to what we are about to do in terms of design, operation processes and so on.
The opportunity of talking to the frontline team was totally invaluable, the attitudes were totally brilliant, and as everyone now that is the hardest part to cultivate, :-)